Donix and its affiliated services (“Donix”, “we”, “us”, or “our”) are committed to protecting your privacy and safeguarding your personal data. This Privacy Notice outlines how we collect, use, store, and protect the personal information you provide while using our services and website donixagency.com.

This Privacy Notice should be read in conjunction with our [Privacy Policy] and [Cookie Policy] (if available). It does not create a contract of employment or any legal relationship unless explicitly agreed.

DONIX is the Data Controller responsible for your personal information.

1. What this Privacy Notice Covers

This Privacy Notice explains:

• Who we are

• What personal data we collect

• How and why we use your personal data

• Who we share it with

• How long we retain it

• Your data protection rights

• How you can contact us

2. What Information We Collect

We may collect, store, and process the following types of personal data when you interact with our services:

• Full name, email address, and phone number

• Residential/mailing address

• ITIN application details (such as SSN status, tax documents, and identity info)

• Uploaded identification documents (e.g., passport, driver’s license)

• Financial data related to your service (non-payment data)

• Communications between you and DONIX (email, chat, forms)

• Technical data such as IP address, browser type, and device info

• Location data (if applicable)

We may also receive data indirectly from third-party tools or payment platforms (e.g., Stripe, PayPal).

3. Why We Collect Your Data

We use your data for:

• Processing your ITIN application

• Communicating service status or support updates

• Verifying your identity as required by law

• Complying with IRS regulations

• Customer support and feedback

• Sending optional newsletters or service announcements (with your consent)

• Website security, analysis, and optimization

4. Legal Grounds for Using Your Data

We rely on one or more of the following legal bases:

• Your consent

• The performance of a service contract

• Compliance with legal obligations

• Our legitimate interest to improve services and prevent fraud

5. Sharing Your Data

We may share your data with:

• The IRS and other U.S. tax authorities (as part of your ITIN application)

• Authorized service partners (such as notaries, agents, or mailing services)

• Technology providers who support our systems

• Legal authorities, if required by law

We do not sell your personal data.

6. International Data Transfers

Depending on your location, your data may be processed or stored outside your country. We ensure appropriate safeguards such as data protection agreements are in place when transferring data.

7. Your Data Protection Rights

You have the right to:

• Be informed about the use of your personal data

• Request access to your data

• Request correction of incorrect or incomplete data

• Request deletion of your data (subject to legal retention requirements)

• Restrict processing under certain circumstances

• Object to processing, especially for direct marketing

• Request data portability in a readable format

• Withdraw consent at any time (this won’t affect previous processing)

You can access or request changes to your data by contacting us at:
📧 support@donixagency.com

8. Data Security and Retention

We take technical and organizational measures to protect your data. Data is retained only as long as necessary for legal, business, or customer service purposes.

9. Submitting a Complaint

If you have concerns about your personal data, please contact us at support@donixagency.com. If you are not satisfied with our response, you may contact your local data protection authority.

10. Contact Us

If you have any questions or want to exercise any of your rights, you can contact us:

📧 support@donixagency.com
🌐 donixagency.com

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